AR System API Download Archive
For the convenience of the AR Developer, we have now published the C and Java API used to integrate with your AR Server. At this moment you will find many version up until version 7.6.04 SP2.
AR System API Downloads

RRR|Alias support for ITSM76 and iternational labels
It is now possible to search on nationalized labels in ITSM76 aliases and entry-points, including German (de), Spanish (es), French (fr), Italian (it), Japanese (ja), Korean (ko), Portuguese (pt_BR), Russian (ru) and Chinese (zh_CN).
View sample

Best Return on Investment Award at WWRUG11 (again)
Based on the voting by the attendees at the World Wide Remedy User Group 2011.
Best ROI Award

RRR|Chive - version update
This popular free data migration tool is now fully compatible with Remedy AR Server 7.6.04 SP1, and is "overlay aware".

RRR|Log - escalation timeline
Use RRR|Log to get a graphical view of your escalation distribution.
Details

RRR|Commands - new utility added
RRR|DefBPCU will help you get started with the new 7.6.04 Best Practice Development Mode in DevStudio.
The utility allows you to convert old (and new) definitions between Base and Custom mode: RRR|DefBPCU

WWRUG11 - sponsor and exhibitor in Washington DC
We have already signed up as sponsor at WWRUG11, where we hope to meet you all.
We will be showcasing our tools and products, and also hope to be doing both tutorials and presentations to satisfy all your needs.
Please let both us and the WWRUG advisory board know what you want to see.
WWRUG11

UKRUG - speaker in London
Remedy AR and ITSM license tutorial, with a full Demo of how you can evaluate your license savings potential using the test version of RRR|License.
UKRUG
Download the presentation

RRR|Chive - updated version
The major change is the possibility to do incremental backups to or from ARX-files instead of "just" server to server.
This, for example, enables you to quickly backup/restore your test server before and after testing.

Best Return on Investment Award at WWRUG10
The participants voted for RRR|License in the category Best ROI.
Best ROI Award

WWRUG10 - speaker and exhibitor in Las Vegas
Vendor showcase and presentations on the following topics:
- Tutorial on optimizing Remedy AR and ITSM licenses using RRR|License
- Tutorial/demo on data migration (copy/move/sync) using RRR|Chive
WWRUG
Download the presentations

RRR|License - automatic license updates on ITSM7
On custom applications you have long been able to import license updates to the User form.
We now supply the same functionality for your ITSM7 licenses as well.

ARE|RRR - easy access to Remedy error message details
When you have an ARERR message number, this open Web-Page will quickly give you details regarding the problem.
Access from the RRR entry page or here: ARE|RRR

RRR|Alias - find the connected Form, Alias and Entry-Points
This open Web-Page will quickly let you find the Base-Form in the ITSM-jungle of Aliases and Entry-Points.
Access from the RRR entry page here: RRR|Alias

RRR|Commands - new utility added
RRR|ArxToHTML converts your ARX files into a humanly readable format.
This can be very useful if you want to archive data to disc, or need it offline.
You can also put the resulting files on your web server.

RRR|Patch - manage an automate your AR Server patching
This tool will help you download and apply patches to your AR System file by file, without using the built in installers.
- makes sure that all relevant files are updated
- does not change forms, workflow or configurational settings
- includes backup and restore functionality
Download RRR|Patch from BMC Developer Network: BMCDN

RRR|LoginConv - updated command line tool
This popular tool has received significant updates including:
- Data retrieval using ARGetMultipleEntries for speed
- Disables merge-filters to ensure data integrity
This tool can be used for many thinges besides login name conversion.
For example changing the name of CTM:Support Group in the entire system.

RRR|Commands - new utility added
RRR|ConfDiff helps you compare the configuration of two Remedy servers.
The file format of the ar.cfg/conf files makes this complicated.
If you miss something, it could have big consequences.

WWRUG09 - speaker and exhibitor in Las Vegas
We did three presentations on two topics:
- Performance Tuning using Log Files
- Demo of moving a 6.3 AR Server (MS-SQL) to a 7.5 (Oracle/Unicode)
Download the presentations

RRR|Chive - updated version
Significant speedup when copying all records of large forms.
Compiled against the 7.0 API for maximum backward and forward server compatibility.
Archive- and Audit-form support.

RRR|SelectionChange - updated command line tool
Support for Custom Selection Values and compiled against the 7.0 API.

Command line tools updated
RRR|DefSearch, RRR|DefFieldDiff and RRR|DefFieldList has been updated to generate Excel (xls) reports.

Presenter at MWRUG
MWRUG
Download the presentations

Presenter at WARUG
WARUG
Download the presentations

Sponsor and presenter at Texas RUG in Austin
Texas RUG
Download the presentations

RRR|LoginConv - new version compatible with AR System 7.x
This tool is useful when the login name of one or all users change.

RRR|Commands - new utility added
RRR|DefHideExpandBox will help you after an upgrade from 6.x to 7.x.
After this upgrade an expand box for the fields Submitter, ModifiedBy and AssignedTo will appear on all forms. This will break the layout of older forms, but RRR|DefHideExpandBox will hide it for you.

License Optimization and Monitoring at UKRUG
We did a 40 minute presentation and UKRUG about Remedy Licensing and how to make sure that you do not buy more licenses than you need.
Download the presentation

RRR|License - support for application licenses in ITSM 7
Application licenses are now logged by the AR System. As a consequence we can supply detailed usage and tuning statistics per application.

RRR|Chive - new version
A sync-to-target-mode has been added to make it easy and fast to maintain synchronized data between servers and forms. E.g. when you want a test-system with production data, or when moving your system to a new server.

RRR|HelpText
RRR|HelpText is a new Windows program that will let you manage your AR System Help Texts in a very efficient way.
Screenshot

RRR|Commands - new utility added
RRR|DefSearch will let you search for strings in def files.
The result is reported per object, to make it easy to find it in AR Admin.

RRR|Chive - new version 6.x/7.0-compliant version
In addition to the version upgrade, there is a number of added features.

RRR at UKRUG - presentation and partner fair
Misi Mladoniczky from RRR held a presentation concerning Perfromance Tuning and Troubleshooting using AR System logfiles.
Download the presentation

RRR|Lic - New FREE License Allocation Calculator
Find out how many licenses you really need to buy (if any) when adding users to your system: Sample Calculation
You can also check your current license cost per registered user: Sample Graph

RRR|Log - improved functionality and FREE version
RRR|Log is now improved to better help you out with Workflow Debugging and Active Link logging.

RRR|Commands - new utility added
RRR|DefSplit will split a big def-file into small object specific def-files.
This may be handy when handling versions in a source control system outside ARS.

RRR|Commands - upgraded to fully support the version 6.x API
This mainly concerns RRR|SelectionChange and RRR|LoginConv as these are the only tools directly using the AR System API.

RRR|ChangeField - free Multiple Change Field Action Creator
Skip the tideous task of manually creating repetetive Change Field Actions. Auto-generate the necessary workflow instead.
E.g. when you want to make all fields Read-Only if a user opens a closed request.

RRR|DiaryX - free diary field data extractor
This free tool will help you extract statistical information otherwise locked inside your diary data.
It will also help you convert your diary field data to a child form, to give you a structured diary database you can report on.

RRR|Commands - new utility added
RRR|SelectionChange will help change your data when addding/removing values from Status fields or other Selection fields.
The Status-History will also be updated when applicable.

RRR|Offline - run RRR|Lic and RRR|Log on your local pc
By installing RRR|Offline you can now run RRR|Lic and RRR|Log without uploading any of your company logfiles externally!

RRR|Commands - new utility added
RRR|LoginConv convert old login names to new ones regardless of application.
The tool goes through data in all forms and changes diary-, char- and status-history-information where needed.
Can change other char-data as well, e.g. renamed categories.

RRR|Commands - two new utilities
RRR|Col2Del - converts fixed column files to a format handled by ARImport.
ARErrr - gives you easy access to detailed AR System Error Messages.

RRR|Commands - new download section with free tools at RRR|Online
A smorgasboard of command line tools that will help the AR System Administrator solve some common and some not so common problems.
Details

RRR|Chive - new platforms
Full support for AIX, Solaris, Linux and Windows!

RRR|Chive - new version 1.1
New functions makes RRR|Chive even more powerful!
Details about version 1.1

RRR|Chive - free archiving of your records!
This module will help you move and copy data betweend servers and forms.
A web based configurator makes RRR|Chive easy to configure!
Details

RRR|Online now in production!
Tools and modules for all ARSystem-administrators.
Details

IT-Masters release new module MasterMigrator Plus
MasterARSuite is now complemented with a migration tool.
Decrease time and impact when moving new functionality to your production environment.
Details

RRR supplies a free record locking module
A common problem with ARSystem Applications is that two users start working with the same record at the same time. This small tool gives you the ability to alert these user about a possible conflict.
Details and retrieval

RRR signs reseller agreement with IT-Masters
Products that makes your system management more efficient.
Details